[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fwt1XYWfM9gN4VEg2vXkdEZDz-vjKCsgAV_SH6oGvz1c":3,"_apollo:default":12},{"id":4,"title":5,"featuredImage":6,"date":9,"content":10,"excerpt":11},"cG9zdDo4NjI=","KRA and Digital Transformation",{"node":7},{"sourceUrl":8},"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F01\u002FKRA-Tax-Presentation.jpg","2024-01-05T14:03:20","\u003Cfigure class=\"wa wb wc wd we wf ja jb paragraph-image\">\n\u003Cdiv class=\"ja jb ahy\">\u003Cpicture>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:813\u002F1*D676Pndq40OjNPpMGAFmwQ.jpeg\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"650\" height=\"378\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp id=\"a138\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">In an era of rapid technological advancement, countries are moving toward a future defined by digital connectivity and innovation. The adoption of sustainable technology is becoming central to driving long-term economic resilience. In Africa, the rise of digital social innovation is enabling inclusive solutions that address local challenges. Qhala stands at the forefront of catalysing Africa’s digital transformation working together with organisations to make this a reality. Yet, there is still a lot that needs to be done, but fully realizing the benefits of digital transformation—and integrating social impact technology solutions—is essential for organizations aiming for sustainable and efficient operations.\u003C\u002Fp>\n\u003Cp id=\"fba5\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">This blog shares insights gathered from a public lecture by \u003Ca class=\"af xv\" href=\"https:\u002F\u002Fke.linkedin.com\u002Fin\u002Fshikoh\" target=\"_blank\" rel=\"noopener ugc nofollow\">Dr Shikoh Gitau\u003C\u002Fa> at the 9th Annual KRA Tax Summit where the theme was building a resilient and progressive tax system. The session, “\u003Ca class=\"af xv\" href=\"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=UosiockQf3o\" target=\"_blank\" rel=\"noopener ugc nofollow\">Creating an Economy on Supersonics: The Role of Digital Transformation\u003C\u002Fa>” delved into Kenya’s digital transformation journey and its implications for organisations, specifically the Kenya Revenue Authority (KRA).\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb ahz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*IS04JY2lrEnbYc0T.jpg 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*IS04JY2lrEnbYc0T.jpg 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*IS04JY2lrEnbYc0T.jpg 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*IS04JY2lrEnbYc0T.jpg 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*IS04JY2lrEnbYc0T.jpg 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*IS04JY2lrEnbYc0T.jpg 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*IS04JY2lrEnbYc0T.jpg 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*IS04JY2lrEnbYc0T.jpg 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*IS04JY2lrEnbYc0T.jpg\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cblockquote class=\"aia aib aic\">\n\u003Cp id=\"2a5a\" class=\"wl wm aid kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cem class=\"sc\">“Digital transformation is participatory, human-centred and customer-centric” \u003C\u002Fem>highlighted \u003Ca class=\"af xv\" href=\"https:\u002F\u002Fke.linkedin.com\u002Fin\u002Fshikoh\" target=\"_blank\" rel=\"noopener ugc nofollow\">Dr Shikoh Gitau\u003C\u002Fa>, CEO and Founder of Qhala Limited, and speaker of the session.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp id=\"7970\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">Dr Shikoh took the delegates through Kenya’s digital journey which started two and a half decades ago. She highlighted the significant pieces of registration for Kenya on digital economy and transformation, and KRA’s journey. Currently, Kenya is one of the most financially positive countries in the world. More data presented during the lecture revealed that Kenyans are the top per-capita users of social media. This can be attributed to the percentage of mobile phone subscription penetration in Kenya which is more than 100%. Additionally, out of about 51 million people, there are approximately 17.86 million internet users.\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb vz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*tf2WxF6yiDObMnIa 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*tf2WxF6yiDObMnIa 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*tf2WxF6yiDObMnIa 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*tf2WxF6yiDObMnIa 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*tf2WxF6yiDObMnIa 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*tf2WxF6yiDObMnIa 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*tf2WxF6yiDObMnIa 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*tf2WxF6yiDObMnIa 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*tf2WxF6yiDObMnIa\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp id=\"4579\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cem class=\"aid\">“Kenyans are using social media to trade, communicate, to get work, to do work and all this is to grow the economy”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp id=\"186c\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cstrong class=\"kp jo\">What is digital transformation?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb vz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*EDMDjmkkOc5gaxM1 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*EDMDjmkkOc5gaxM1 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*EDMDjmkkOc5gaxM1 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*EDMDjmkkOc5gaxM1 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*EDMDjmkkOc5gaxM1 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*EDMDjmkkOc5gaxM1 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*EDMDjmkkOc5gaxM1 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*EDMDjmkkOc5gaxM1 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*EDMDjmkkOc5gaxM1\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp id=\"91e8\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">Digital transformation in business goes beyond digitization and digitalization. It involves a radical rethinking of how an organisation utilises technology, people, and processes to enhance business performance and customer experiences. Dr. Shikoh emphasised the shift in customer demographics, highlighting the need for communication tailored to the preferences of later-aged millennials and older Gen Zs, who have the concentration span of social media reels.\u003C\u002Fp>\n\u003Cp id=\"6c6c\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">“ \u003Cem class=\"aid\">It is about the customer and this is because the customer has changed. The average age of Africa as a continent is 19 years, this means that the people who are becoming decision makers and taxpayers are later aged millennials and very older Gen Zs. They have the concentration span of an instagram reel, this means you have to ensure your content is an Instagram reel or Tiktok videos so that it can easily be consumed where they are. Communication has to be effective\u003C\u002Fem>”\u003C\u002Fp>\n\u003Cp id=\"cf98\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cstrong class=\"kp jo\">Characteristics of Digital transformation in a tax administration\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb vz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*gA-UWoPXfTj97V_s 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*gA-UWoPXfTj97V_s 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*gA-UWoPXfTj97V_s 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*gA-UWoPXfTj97V_s 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*gA-UWoPXfTj97V_s 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*gA-UWoPXfTj97V_s 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*gA-UWoPXfTj97V_s 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*gA-UWoPXfTj97V_s 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*gA-UWoPXfTj97V_s\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp>Key elements include customer-centricity, tech-aware staff, and the adept use of technology and data. Dr. Shikoh stressed the holistic customer experience, emphasising that digital transformation extends beyond technology. It necessitates clear offline and online touchpoints and a workforce continually upskilled to improve efficiency. Despite KRA making strides in digitalizing tax systems in comparison to other countries like South Africa and Rwanda, there remains room to implement more impactful technology solutions that drive deeper, system-wide change.\u003C\u002Fp>\n\u003Cp id=\"5bf0\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">An exercise on Menti showed that on a scale of 1 to 10, KRA’s customer-centricity was at an average of 5.4 while the tech proficiency of KRA staff was at an average of 5.7 and KRA’s use of technology and data to fulfil its mandate scored a 6.4 average\u003C\u002Fp>\n\u003Cp id=\"c6ee\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cstrong class=\"kp jo\">Digital transformation principles for KRA\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb vz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*dBycGZ2pWypBLKA0 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*dBycGZ2pWypBLKA0 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*dBycGZ2pWypBLKA0 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*dBycGZ2pWypBLKA0 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*dBycGZ2pWypBLKA0 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*dBycGZ2pWypBLKA0 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*dBycGZ2pWypBLKA0 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*dBycGZ2pWypBLKA0 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*dBycGZ2pWypBLKA0\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp id=\"918c\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">Dr. Shikoh proposed five principles — simplicity, inclusivity, transparency, data security, and delightful user experiences — as the cornerstone of KRA’s digital transformation journey. These principles, aligned with tailored services and collaborative partnerships, can foster engaged staff, innovative products, higher tax compliance, and increased customer satisfaction.\u003C\u002Fp>\n\u003Cfigure class=\"xo xp xq xr xs wf ja jb paragraph-image\">\n\u003Cdiv class=\"wg wh dl wi bg wj\" tabindex=\"0\" role=\"button\">\n\u003Cdiv class=\"ja jb vz\">\u003Cpicture>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002Fformat:webp\u002F0*RdfKyZz5O5B0Rnav 1400w\" type=\"image\u002Fwebp\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" \u002F>\u003Csource srcset=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:640\u002F0*RdfKyZz5O5B0Rnav 640w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:720\u002F0*RdfKyZz5O5B0Rnav 720w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:750\u002F0*RdfKyZz5O5B0Rnav 750w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:786\u002F0*RdfKyZz5O5B0Rnav 786w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:828\u002F0*RdfKyZz5O5B0Rnav 828w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1100\u002F0*RdfKyZz5O5B0Rnav 1100w, https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:1400\u002F0*RdfKyZz5O5B0Rnav 1400w\" sizes=\"(min-resolution: 4dppx) and (max-width: 700px) 50vw, (-webkit-min-device-pixel-ratio: 4) and (max-width: 700px) 50vw, (min-resolution: 3dppx) and (max-width: 700px) 67vw, (-webkit-min-device-pixel-ratio: 3) and (max-width: 700px) 65vw, (min-resolution: 2.5dppx) and (max-width: 700px) 80vw, (-webkit-min-device-pixel-ratio: 2.5) and (max-width: 700px) 80vw, (min-resolution: 2dppx) and (max-width: 700px) 100vw, (-webkit-min-device-pixel-ratio: 2) and (max-width: 700px) 100vw, 700px\" data-testid=\"og\" \u002F>\u003Cimg loading=\"lazy\" class=\"bg vk wk c alignnone\" role=\"presentation\" src=\"https:\u002F\u002Fmiro.medium.com\u002Fv2\u002Fresize:fit:875\u002F0*RdfKyZz5O5B0Rnav\" alt=\"kra and digital transformation, digital transformation, kra, qhala\" width=\"700\" height=\"394\" \u002F>\u003C\u002Fpicture>\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Ffigure>\n\u003Cp id=\"afe7\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">Throughout the lecture, the emphasis was on customer-centricity. Understanding the customer’s age, persona, online presence, and communication preferences is essential. Thinking creatively, integrating education and tax awareness, and prioritizing data protection are crucial steps. By focusing on customer needs, promoting tech awareness among staff, and leveraging technology and data, organizations can transform their digital landscape.\u003C\u002Fp>\n\u003Cul class=\"\">\n\u003Cli id=\"a07c\" class=\"wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe xf xg xh bj\" data-selectable-paragraph=\"\">Watch the lecture and gain further insights \u003Ca class=\"af xv\" href=\"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=UosiockQf3o\" target=\"_blank\" rel=\"noopener ugc nofollow\">here\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli id=\"5b9e\" class=\"wl wm sc kp b wn xi wp wq wr xj wt wu jz xk ww wx ke xl wz xa kj xm xc xd xe xf xg xh bj\" data-selectable-paragraph=\"\">Find more presentations from the summit \u003Ca class=\"af xv\" href=\"https:\u002F\u002Fsummit.kra.go.ke\u002Fsummit\u002F?page_id=255\" target=\"_blank\" rel=\"noopener ugc nofollow\">here\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp id=\"6d31\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">\u003Cstrong class=\"kp jo\">About Qhala:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>At \u003Ca href=\"\u002F\">Qhala\u003C\u002Fa>, we recognize the immense potential digitalization holds for Africa’s transformation. At the core of our mission is tech for social responsibility, igniting Africa’s digital transformation journey by empowering our communities and tech leaders with cutting-edge digital solutions and laying strong foundations for a digital-first economy.\u003C\u002Fp>\n\u003Cp id=\"5198\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">Feel free to reach us \u003Ca class=\"af xv\" href=\"http:\u002F\u002Finfo@qhala.com\u002F\" target=\"_blank\" rel=\"noopener ugc nofollow\">here\u003C\u002Fa> if you need help in your digital transformation journey.\u003C\u002Fp>\n\u003Cp id=\"5522\" class=\"pw-post-body-paragraph wl wm sc kp b wn wo wp wq wr ws wt wu jz wv ww wx ke wy wz xa kj xb xc xd xe er bj\" data-selectable-paragraph=\"\">#Digitaleconomy #Qhala #Digitaltransformation #Africa #Digitalization #Data #Technology #DigitaltransformationAfrica\u003C\u002Fp>\n","\u003Cp>In an era of rapid technological advancement, countries are moving toward a future defined by digital connectivity and innovation. The […]\u003C\u002Fp>\n",{"Bizzbar:cG9zdDoxNDcw":13,"ROOT_QUERY":24},["null","__typename",14,"id",15,"status",16,"bizzbars",17],"Bizzbar","cG9zdDoxNDcw","publish",["null","__typename",18,"ctaButtonText",19,"description",20,"enabled",21,"link",22,"external",23],"Bizzbar_Bizzbars","Get it here","Gates Report: Bridging Africa’s Smartphone Divide Insights from 10 Countries",true,"\u002Freports\u002Fgates-report-bridging-africas-smartphone-divide-insights-from-10-countries",null,["null","__typename",25,"bizzbars({\"where\":{\"status\":\"PUBLISH\"}})",26,"focusAreas",31],"Query",["null","__typename",27,"nodes",28],"RootQueryToBizzbarConnection",[29],{"__ref":30},"Bizzbar:cG9zdDoxNDcw",["null","__typename",32,"nodes",33],"RootQueryToFocusAreaConnection",[34,45,52],["null","__typename",35,"title",36,"slug",37,"focusAreas",38],"FocusArea","Health Care and Life Sciences","health-care-and-life-sciences",["null","__typename",39,"banner",40],"FocusArea_Focusareas",["null","__typename",41,"bannerCenter",42],"FocusArea_Focusareas_Banner",["null","__typename",43,"sourceUrl",44],"MediaItem","https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Fhealth-life-sciences-focus-area-center@3x.jpg",["null","__typename",35,"title",46,"slug",47,"focusAreas",48],"Financial Services","financial-services",["null","__typename",39,"banner",49],["null","__typename",41,"bannerCenter",50],["null","__typename",43,"sourceUrl",51],"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Ffinancial-services-focus-area-center@3x.jpg",["null","__typename",35,"title",53,"slug",54,"focusAreas",55],"Digital Economy","digital-economy",["null","__typename",39,"banner",56],["null","__typename",41,"bannerCenter",57],["null","__typename",43,"sourceUrl",58],"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Fdigital-economy-focus-area-center@3x.jpg"]