[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fKxRESdh8Jeo5iajcjrXtw1Y4ykOTUwMQTUN2E4cmVgU":3,"_apollo:default":12},{"id":4,"title":5,"featuredImage":6,"date":9,"content":10,"excerpt":11},"cG9zdDoyNDM=","How Digital Transformation can Reinvent your Business",{"node":7},{"sourceUrl":8},"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2021\u002F06\u002FQhala-image-1-1024x679.jpeg","2021-11-08T11:20:53","\u003Cp id=\"408a\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Simply put, digital transformation is the process of integrating digital technologies in all areas of a business, fundamentally changing in how it operates and the value it delivers to its customers. (\u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.superoffice.com\u002Fblog\u002Fdigital-transformation\u002F\" target=\"_blank\" rel=\"noopener\">\u003Cem class=\"il\">SuperOffice.com\u003C\u002Fem>\u003C\u002Fa>). Digital transformation goes beyond simply introducing an e-commerce website, for example.\u003C\u002Fp>\n\u003Cp class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Company processes and the business culture must change to provide an ecosystem that will support that e-commerce website and enhance customer experience. Digital transformation is a deep dive into the business over time to change it from the inside out. No two digital transformation journeys are exactly alike.\u003C\u002Fp>\n\u003Cp class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">It is resource intensive and it requires expert intervention in the areas of technology, data, process and organisational change (\u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fhbr.org\u002F2020\u002F05\u002Fdigital-transformation-comes-down-to-talent-in-4-key-areas\" target=\"_blank\" rel=\"noopener ugc nofollow\">\u003Cem class=\"il\">Thomas H Davenport and Thomas C Redman\u003C\u002Fem>\u003C\u002Fa>) to ensure the success of an organisation’s digital transformation journey.\u003C\u002Fp>\n\u003Cp id=\"6151\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">As \u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fimtiaz-mohammady-a42600\u002F\" target=\"_blank\" rel=\"noopener\">Imtiaz Mohammady\u003C\u002Fa>, CEO, \u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.nisum.com\u002F\" target=\"_blank\" rel=\"noopener ugc nofollow\">Nisum\u003C\u002Fa> \u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.nisum.com\u002Fnisum-knows\u002F12-inspirational-quotes-from-leaders-to-jumpstart-your-digital-transformation-in-2021\" target=\"_blank\" rel=\"noopener ugc nofollow\">says\u003C\u002Fa>: “Digital transformation isn’t just some technology project. It requires that an organization rethink its business model and how it serves the customer.” We take a brief look at four ways that digital transformation can bring fundamental change to an organisation.\u003C\u002Fp>\n\u003Ch2>Ways that digital transformation can bring fundamental change to an organisation\u003C\u002Fh2>\n\u003Ch3 id=\"2090\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\">\u003Cstrong class=\"ho im\">1. Change in strategy\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp id=\"daee\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Digital transformation implies introducing technologies such as bots, automated systems, blockchain-powered systems, or artificial intelligence (AI). These technologies are designed to consolidate processes and allow the flow of data from one department to another, eliminating duplication and hopefully, bottlenecks.\u003C\u002Fp>\n\u003Cp class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">They have the added benefit of providing modern security protocols. The net effect of all these changes is to increase the organisation’s capacity to scale, requiring it, ultimately, to rethink its strategy.\u003C\u002Fp>\n\u003Ch3 id=\"a74d\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\">\u003Cstrong class=\"ho im\">2. Change in mindset\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp id=\"2ce9\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Digital technologies allow an organization to develop the ability to shift and change as customer requirements change. By building cross-functional teams that are constantly gathering customer feedback and testing and deploying ideas quickly, a company can realise the benefits of the agile mindset (\u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.netsolutions.com\u002Finsights\u002Fthe-road-to-agile-transformation-steps\u002F\" target=\"_blank\" rel=\"noopener ugc nofollow\">Arshpreet Kaur\u003C\u002Fa>) :\u003C\u002Fp>\n\u003Cul class=\"\">\n\u003Cli id=\"d579\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij in io ip ek\" data-selectable-paragraph=\"\">Faster time to market and, therefore, more flexibility in product delivery.\u003C\u002Fli>\n\u003Cli id=\"4ba7\" class=\"hm hn dn ho b hp iq hr hs ht ir hv hw hx is hz ia ib it id ie if iu ih ii ij in io ip ek\" data-selectable-paragraph=\"\">Efficient collaboration between development and testing.\u003C\u002Fli>\n\u003Cli id=\"259b\" class=\"hm hn dn ho b hp iq hr hs ht ir hv hw hx is hz ia ib it id ie if iu ih ii ij in io ip ek\" data-selectable-paragraph=\"\">Healthy organizational culture with much more independent and self-organizing employees.\u003C\u002Fli>\n\u003Cli id=\"32a2\" class=\"hm hn dn ho b hp iq hr hs ht ir hv hw hx is hz ia ib it id ie if iu ih ii ij in io ip ek\" data-selectable-paragraph=\"\">Ability to incorporate changes without disrupting the entire \u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fwww.netsolutions.com\u002Finsights\u002Feverything-about-new-product-development\u002F\" target=\"_blank\" rel=\"noopener ugc nofollow\">product development cycle\u003C\u002Fa>\u003C\u002Fli>\n\u003Cli id=\"266a\" class=\"hm hn dn ho b hp iq hr hs ht ir hv hw hx is hz ia ib it id ie if iu ih ii ij in io ip ek\" data-selectable-paragraph=\"\">Synchronization and harmony between the product owner, the scrum master, and the development team\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3 id=\"42d8\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\">\u003Cstrong class=\"ho im\">3. An improved customer experience\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp id=\"f603\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">A well-executed digital transformation will change the way a company delivers value to its customers, by offering a seamless, friction-free customer experience. This is key in an increasingly digital-first, post-Covid global business environment where the competition is only a click away.\u003C\u002Fp>\n\u003Cp class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Digital technologies allow a business to ensure customers are not always being disappointed by stock-outs, that they can use their preferred payment method and that data is always available on how a business is performing. (David Wilkinson)\u003C\u002Fp>\n\u003Ch3 id=\"9bd3\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\">\u003Cstrong class=\"ho im\">4. An improved employee experience\u003C\u002Fstrong>\u003C\u002Fh3>\n\u003Cp id=\"e269\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">The introduction of new digital technologies implies the replacement of legacy systems, offering employees and workers an improved experience. While businesses must expect some resistance to new technologies, a well-managed transition accompanied by training, coaching as well as a well-articulated vision, can help make the transition less anxiety-inducing for employees and ensure widespread adoption of new technologies and processes.\u003C\u002Fp>\n\u003Cp id=\"5548\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Digital transformation involves far more than adding technology to a business. It’s about transforming from the ground up in order to gain competitive advantage. Nothing about that process is business as usual.\u003C\u002Fp>\n\u003Cp id=\"b0b0\" class=\"hm hn dn ho b hp hq hr hs ht hu hv hw hx hy hz ia ib ic id ie if ig ih ii ij df ek\" data-selectable-paragraph=\"\">Qhala has supported many African companies through their digital transformation journeys, carrying out research, helping them improve their customer experience and designing customised digital solutions. \u003Ca class=\"bt ik\" href=\"https:\u002F\u002Fqhala.com\u002F\" target=\"_blank\" rel=\"noopener ugc nofollow\">Get in touch\u003C\u002Fa> with us.\u003C\u002Fp>\n","\u003Cp>Digital transformation involves far more than adding technology to a business. It’s about transforming from the ground up in order to gain competitive advantage. Nothing about that process is business as usual. \u003C\u002Fp>\n",{"Bizzbar:cG9zdDoxNDcw":13,"ROOT_QUERY":24},["null","__typename",14,"id",15,"status",16,"bizzbars",17],"Bizzbar","cG9zdDoxNDcw","publish",["null","__typename",18,"ctaButtonText",19,"description",20,"enabled",21,"link",22,"external",23],"Bizzbar_Bizzbars","Get it here","Gates Report: Bridging Africa’s Smartphone Divide Insights from 10 Countries",true,"\u002Freports\u002Fgates-report-bridging-africas-smartphone-divide-insights-from-10-countries",null,["null","__typename",25,"bizzbars({\"where\":{\"status\":\"PUBLISH\"}})",26,"focusAreas",31],"Query",["null","__typename",27,"nodes",28],"RootQueryToBizzbarConnection",[29],{"__ref":30},"Bizzbar:cG9zdDoxNDcw",["null","__typename",32,"nodes",33],"RootQueryToFocusAreaConnection",[34,45,52],["null","__typename",35,"title",36,"slug",37,"focusAreas",38],"FocusArea","Health Care and Life Sciences","health-care-and-life-sciences",["null","__typename",39,"banner",40],"FocusArea_Focusareas",["null","__typename",41,"bannerCenter",42],"FocusArea_Focusareas_Banner",["null","__typename",43,"sourceUrl",44],"MediaItem","https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Fhealth-life-sciences-focus-area-center@3x.jpg",["null","__typename",35,"title",46,"slug",47,"focusAreas",48],"Financial Services","financial-services",["null","__typename",39,"banner",49],["null","__typename",41,"bannerCenter",50],["null","__typename",43,"sourceUrl",51],"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Ffinancial-services-focus-area-center@3x.jpg",["null","__typename",35,"title",53,"slug",54,"focusAreas",55],"Digital Economy","digital-economy",["null","__typename",39,"banner",56],["null","__typename",41,"bannerCenter",57],["null","__typename",43,"sourceUrl",58],"https:\u002F\u002Fblog.qhala.com\u002Fwp-content\u002Fuploads\u002F2024\u002F12\u002Fdigital-economy-focus-area-center@3x.jpg"]